All Systems Operational

About This Site

Welcome to TAP Portugal booking engine's status page

Air ? Operational
R3Admin Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 27, 2017

No incidents reported today.

Mar 26, 2017
Completed - The scheduled maintenance has been completed.
Mar 26, 21:45 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 21:30 CEST
Scheduled - This is required for capacity upgrade to a network firewall.
Amadeus Selling Platform (SELL)
Amadeus Selling Platform Connect (SECO)
Amadeus Altéa Reservation Desktop (ARD)
Amadeus Altéa Reservation Desktop Web (ARDW)

During this maintenance window, there will be a 3 - 5 minutes outage on the above Amadeus applications.
Mar 22, 11:15 CEST
Mar 25, 2017
Resolved - Issue no longer occurs.
Mar 25, 15:55 CET
Monitoring - Successful test PNR has been created on stage environment. Dummy page has been disabled. We are monitoring situation.
Mar 25, 15:28 CET
Identified - 3rd party is working on solution. More update will follow.
Mar 25, 15:05 CET
Update - Problem has been reported to responsible 3rd party. Dummy page has been enabled.
Mar 25, 14:59 CET
Investigating - Issue is under investigation.
Mar 25, 14:52 CET
Mar 24, 2017
Resolved - Issue no longer occurs.
Mar 24, 18:32 CET
Monitoring - Issue seems to be resolved. We will look closely for any further problems.
Mar 24, 18:07 CET
Update - 3rd party provider is still working on the issue.
Mar 24, 18:03 CET
Identified - We got information from third party about issue. They are working on it.
Mar 24, 17:15 CET
Investigating - Issue is under investigating.
Mar 24, 17:05 CET
Completed - The maintenance has been completed.
Mar 24, 05:11 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 03:00 CET
Scheduled - During the infrastructure maintenance, we expect unavailability of production and acceptance IBE or some of it’s functionalities to occur. Therefore, dummy page may be enabled.
We expect internal unavailability up to 15 minutes, during that time our support team will be available only under email address: anixepolska@gmail.com and phone number: +48 660 673 562 in urgent cases.
Our support team will be present and will monitor the whole process closely.
Mar 23, 14:36 CET
Mar 23, 2017
Completed - The scheduled maintenance has been completed.
Mar 23, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 08:00 CET
Scheduled - We will perform update on Production environment. No impact on end-users will be observed, dummy page will not be enabled.
Mar 22, 13:49 CET
Mar 22, 2017

No incidents reported.

Mar 21, 2017
Completed - The scheduled maintenance has been completed.
Mar 21, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 05:30 CET
Scheduled - We will perform Payment Gateway platform maintenance. No impact is expected. Support will be monitoring whole process.
Mar 20, 12:33 CET
Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017
Resolved - Issue no longer occurs
Mar 17, 22:39 CET
Monitoring - Test bookings are concluded successfuly. Passengers are able to make reservations. The platform is being strictly monitored.
Mar 17, 21:32 CET
Update - The dummy page has been disabled. However, the provider informed that some issues can occur intermittently.
Mar 17, 21:07 CET
Update - The issue is ongoing. Responsible party is already working on solution to this issue.
Mar 17, 20:13 CET
Update - The issue is still ongoing. We are waiting for the fix.
Mar 17, 19:17 CET
Update - The platform still does not work properly - response times are very high.
Mar 17, 18:44 CET
Update - The issue is still ongoing. We are waiting for the fix.
Mar 17, 17:41 CET
Update - The issue is still ongoing.
Mar 17, 16:42 CET
Update - The issue is still ongoing. We are waiting for the third party's information about a fix.
Mar 17, 15:56 CET
Update - Dummy Page has been enabled by Support Team.
Mar 17, 14:39 CET
Identified - Third party is working on fixing the issue.
Mar 17, 14:36 CET
Investigating - We are observing a problem with response times on TAP IBE.
Currently end users can experience longer page load times. The issue is under investigation.
Mar 17, 14:20 CET
Completed - The scheduled maintenance has been completed.
Mar 17, 14:16 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 08:00 CET
Scheduled - We will perform update on Production environment. No impact on end-users will be observed, dummy page will not be enabled.
Mar 15, 12:26 CET
Completed - The scheduled maintenance has been completed.
Mar 17, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 07:00 CET
Scheduled - We are going to upgrade our internal network configuration within hosting datacenter. No impact on IBE expected.
Mar 15, 12:30 CET
Mar 16, 2017
Resolved - Issue no longer occurs.
Mar 16, 18:58 CET
Monitoring - Issue seems to be resolved. We will look closely for any further problems.
Mar 16, 18:45 CET
Identified - Our monitoring systems indicate SSL connection issue. Responsible party is already working on solution to this issue.
Mar 16, 18:35 CET
Mar 15, 2017

No incidents reported.

Mar 14, 2017

No incidents reported.

Mar 13, 2017
Completed - The scheduled maintenance has been completed.
Mar 13, 09:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 08:00 CET
Scheduled - We are going to improve our firewall configuration within hosting company. We expect short, up to few minutes IBE unavailability.
Mar 9, 13:30 CET